FAQs Archive - Oversea

Q: How do I get the app?

You can download our app via the Google store or Apple store, simply click your preferred store below.

Q: Where can I use Skyhawk Oversea?

At this time, Oversea supports monitoring of boats that are within the United States. Oversea utilizes advanced Internet of Things cellular connectivity technology from Verizon to get alerts from your boat to your Oversea app, so your boat's Hub will need to have at least a minimal Verizon connection to provide real-time data. The Oversea mobile app can run anywhere in the world there's an Internet connection. We will be rolling out support for other regions in late 2024 and 2025.

Q: When will Skyhawk offer Oversea outside of the United States?

To deliver the performance, ease of use, cost and other advantages of Skyhawk Oversea, the system utilizes advanced cellular IoT connectivity technologies that aren't consistently implemented around the globe. As such, we have chosen to launch Skyhawk Oversea initially to boaters with boats in the United States, anywhere there's even a weak Verizon signal. We're now working on Canada and Caribbean support, to be followed by rollouts in other regions, starting in early 2025.

Q: What are the functions of the Oversea Hub?

The Oversea Hub has two main functions -- as a gateway and as a location tracker. As a gateway, the Oversea Hub uses long-range radio frequency signals to monitor any number of sensors which can be as far away as 1,000 feet (so, on multiple boats if you want). When a sensor triggers an alert, the Hub almost instantly receives it and initiates a cellular connection to broadcast that alert to you in the app, by e-mail and/or by SMS. The Hub also checks to make sure that all sensors are working correctly and monitors their battery power. The Hub also collects, from certain sensors, polling data about battery voltage and bilge pump operation which is also relayed to the Oversea app. The Hub is also a location tracking device. Using an advanced cellular IoT technology known as eDRX, the Hub can be queried at any time as to its location, so you'll know where your boat is whenever you want or need to. This location finding technology can be used when the boat is outdoors, of course, but also works when your boat is under a carport or in a storage building where a GPS signal can't get through. The Hub also tracks your boat's compass bearing, and monitors it for changes that might indicate boat theft or boat drift.

Q: How long do the batteries last in the Oversea devices?

As with any electronic device, the lifetime of its power supply depends on how you use it. That said, Oversea sensors have an expected battery lifetime of at least five years, and the batteries may last up to 10 years. The Oversea Hub has an expected battery lifetime of one year, and the batteries may last as long as three years. In any event, all Oversea devices use off-the-shelf batteries and are easily replaceable. You'll be notified in the Oversea app if batteries are running low.

Q: Does the Oversea Hub connect to my boat battery?

No, the Oversea Hub draws power from its own internal AA batteries. You don't need to connect the Hub to your battery, and the Hub will never drain your boat battery as other monitoring systems can.

Q: What is Oversea's return policy?

We offer a 30-day no questions asked return policy -- if you're not satisfied with your Oversea purchase you can return it to us within 30 days of when you received it and receive a full refund on your purchase price, unless the units were damaged by inappropriate use. If any Oversea Hub or sensor stops working, and our support team can't solve the problem with you, we will replace the unit at no charge, provided again that there was no inappropriate use or damage to the device. To return a device, send e-mail to info@oversea.boats and request a return merchandise authorization (RMA) number. We'll provide you with that number and instructions on how to make the return.